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Frequently Asked Questions:
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How do I apply to become a provider in the Agero network?
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Click here for an application to join the Agero Service Provider network.
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How do I create an AgeroSupport.com account?
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You must be a member of the Agero Service Provider network.
Once your profile has been established in our system, you may create an Agero Service Provider ID electronically by clicking here.
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Who is the Owner User?
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There can only be one Owner User for each Service Provider account.
This User role has maximum access to all functionality including Profile and Performance data.
The Owner User can add, modify, and delete Users
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How do I create the Owner Login?
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The Owner User login is created during the New Account setup process.
• You must first click on the 'New User? Click Here' link located next to the Log In fields.
• You will need to enter the Service Provider ID provided to you by an Agero Network associate as well
as your Tax ID number.
• Click on the Submit button to proceed.
• Create a User ID between 7 and 24 characters.
• Each user name must be unique not only for your company, but also among all AgeroSupport.com users. The system will inform you if the name already exists.
• Create a Password (must be at least 6 digits).
• Re-enter the Password. (This is a way to make sure the proper password was typed in the first
password field).
• Enter your email address. This email address should ideally be different from others used in your company.
We will use this email address to send critical site update and corporate information.
• Re-enter your email address.
• Select a Security Question from the drop-down box and fill in a recognizable answer. If you forget
your password at any time, you will be required to answer your security question in order to reset
your password.
• Click the Submit button to proceed.
• You will see a confirmation page when your new Owner User profile has been successfully created.
• Click the Continue button. You will be automatically logged into AgeroSupport.com.
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How do you use my User information?
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• User ID: Your User ID distinguishes you from all other Users and is used to identify you and your
access privileges.
• Password: Your password ensures that only you will be able to login with your User ID.
• Email Address: We will use your email address to prompt you to reset your Password in the event
that you forget it. We will also communicate important updates and site information to you.
• Security Question & Security Answer: We will use your Security Question & Security Answer to
confirm your identity in the event that you forget your User ID or password.
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What do I do if I forget my User ID or Password?
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If you have forgotten your password, you may access your account by clicking here.
You must provide your AgeroSupport.com User ID; the system will create a new password for you and will
email it to the email address on file for the account. You will receive an email from the system
with the new password.
If you do not recall your AgeroSupport.com User ID, or if the email on file is invalid, you may contact
the Service Provider Support Team at 1-800-541-2262. Option 2 or spst@agero.com. You can also submit your billing inquiries 24/7 online at AgeroTicket.com
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What does "Remember me next time" mean on the
login page?
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If you click this checkbox when you log in, the system will remember
your password and will automatically fill it in the Password field the next time you login
using the same computer. The "remember me next time" functionality applies only to this
computer. If you are using a public computer, or a private computer that is not
secured (e.g. a computer used by several workers in the office), we recommend that
you uncheck this checkbox. If you delete the cookies on your computer, you will
need to enter your password again to access the site. You can also save the site to your
browser's "Favorite" folder after you have logged in. If you close the AgeroSupport.com website
without clicking on the Log Out link and you access the site from the same computer using
the favorites link, you will not need to enter your User ID and Password.
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What is the security and privacy policy on AgeroSupport.com?
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AgeroSupport.com employs industry-standard technology to protect your privacy
when using this web site. AgeroSupport.com transactions, such as user login, account registration,
and invoice processing, are all conducted using secure socket layer (SSL) encryption.
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How can I create an email account?
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You must have an email account to use AgeroSupport.com. Most internet service
providers (ISP's) will provide you with one or more email addresses when you register
to use their service. If you do not have such an email account, there are several
widely used, high quality providers of free email services. The most prominent free
services include Google's Gmail,
Yahoo's Yahoo! mail, and Microsoft's
Hotmail.
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When I click the link in my new account invitation
email, nothing happens
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Most email providers will recognize a world wide web hyperlink in
your email and allow you to access that link by clicking on it, but some may not.
You may need to copy and paste the link into a web browser. To do so, you must hold
down your left mouse button and drag the mouse until the entire link is highlighted
on the screen. Be sure to select the whole thing; some odd characters will be appended
to the end of the hyperlink, and you must select it all if you want AgeroSupport.com to
recognize you. When you have selected the entire link, click the right mouse button
and select "copy" from the menu; open a web browser, place the cursor in the "Address"
bar of the browser, click the right mouse button, and select "Paste" from the menu.
This should paste the link in your email into the address bar of your browser. Your
browser will have a button that reads "Go" (or something similar) to go to the link
in the address bar; click that link. This should take you to AgeroSupport.com, whereupon
you can complete the invitation process and activate your AgeroSupport.com account.
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I signed up for a new AgeroSupport.com account, but did not
receive a confirmation email
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Normally, you should receive an email within a few short minutes,
but from time to time it may take longer. If you do not receive the email within
a couple of hours, double check with your email provider to make certain that they
are not having issues. You may contact the Service Provider Support team at 1-800-541-2262
Option 2 or spst@agero.com. You can also submit your billing inquiries 24/7 online at AgeroTicket.com
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I received the message "An Owner account already
exists for this Agero Service Provider ID" when I attempted to create an account
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This means there is already an existing AgeroSupport.com master/owner account
in our system that is associated with your Agero Service Provider ID. If there is
already an owner account established for your business, this account holder can
create additional logins for the AgeroSupport.com system. You may contact the Service Provider
Support team at 1-800-541-2262 Option 2 or spst@agero.com.
You can also submit your billing inquiries 24/7 online at AgeroTicket.com.
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What type of browser should I use? How can I update
my browser?
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AgeroSupport.com works best with Microsoft Internet Explorer version 6.0
or later. Some functionality may not work properly with other browsers such as Firefox
or Safari. If you have an older version of Internet Explorer (5.5 or earlier), you
might also have problems. You can download Internet Explorer from Microsoft's web site.
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What are cookies, and how are they used on this
site?
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Cookies are messages that web servers pass to your web browser when
you visit Internet sites. Your browser stores each message in a small text-based
file. When you request another page from the server, your browser sends the cookie
back to the server. Accepting a cookie does not give a server access to your computer
or any of your personal information. Cookies cannot be used to install viruses or
spyware on your computer.
AgeroSupport.com will store simple, basic information in cookies for the purposes of remembering
who you are and enhancing your browsing experience. AgeroSupport.com does not have access
to cookies written by other web sites, and other web sites will not be able to read
AgeroSupport.com cookies. AgeroSupport.com does not store private or secure information in cookies.
You must enable cookies in order for AgeroSupport.com to work properly. If you do not
wish to enable cookies globally, for all web sites, most browsers will allow you
to establish certain web sites as "trusted", enabling you to allow cookies and other
features for those sites but not others. Check below for instructions
on how to configure your browser to support AgeroSupport.com
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Will pop-up blockers adversely impact my experience
on the site?
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You do not need to disable popup blockers to use AgeroSupport.com. However,
you may notice some odd behavior if you do not do so. If you experience problems
using AgeroSupport.com, it is recommended that you disable popups for the site. (Check
below for instructions on how to configure your browser
to support AgeroSupport.com.)
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How do I configure my browser to support AgeroSupport.com?
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AgeroSupport.com is optimized for Microsoft Internet Explorer, version
6.0 or later. Certain features of the site may not work properly on other web browsers.
In order to use AgeroSupport.com, you must enable cookies and javascript. Your experience
may also be hampered if you restrict popups. Instructions for the proper configuration
of Microsoft Internet Explorer are provided below. If you are not comfortable with
computers, you may wish to consult your hardware vendor or technical support provider
to change these settings.
1) Enabling cookies, JavaScript, and other settings in Internet Explorer:
- Select "Tools" from the main menu
- Select "Internet options" from the Tools menu
- Select the "Security" tab
- Select the desired content zone (likely "Internet" or "Trusted Sites") and click
the "Custom Level Button"
- Check off the following items:
- Enable (check off)
File Download
- Enable (check off)
Active Scripting
- Select the "Privacy" tab
- Select the zone used
for browsing (most likely Medium)
- Click the Advanced
button
- Make sure that "First
Party Cookies" are set to "Accept"
- Go back to the "Privacy" tab, click the "Settings" button in the Popup blocker section
- Add "AgeroSupport.com" as
an exception to popup blocker rules
If you do not wish to globally set all security settings as recommended above, you
can add AgeroSupport.com as a "trusted site." The trusted sites feature of Internet Explorer
allows you to designate certain web sites to receive fewer restrictions during your
browsing experience. Other browsers provide similar features; Firefox, for example,
allows you to establish "exceptions" to a wide variety of security features and
other restrictions. Follow the instructions below to establish AgeroSupport.com as a trusted
site in Internet Explorer:
2) Setting a trusted site in Internet Explorer:
- Select "Tools" from the main menu
- Select "Internet options" from the Tools menu
- Select the "Security" tab
- Click the Trusted Sites icon (probably a green checkmark)
- Click the "Sites" button
- Type "https://www.AgeroSupport.com" in the text box, click "Add"
Note that the exact settings may differ if you have an older or newer version of
Internet Explorer. Also, if you are using third party popup blocker software, or
other security software, you may need to make further configuration changes to that
software for AgeroSupport.com.
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What are the recommended system settings for AgeroSupport.com?
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In order to use all AgeroSupport.com functionality, you need to use a Windows
PC and Microsoft Internet Explorer. Some functionality may not work properly with
a Macintosh computer or other web browsers such as Firefox or Safari. A high-speed
internet connection is recommended. Check above for instructions
on how to configure your browser to support AgeroSupport.com.
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I just replaced my computer system, and the site
no longer works properly. What happened?
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A number of factors may have changed to impact your browsing experience.
AgeroSupport.com works best with Windows PC's and Microsoft Internet Explorer. If you
switched to a new Internet service provider (ISP), or installed a wireless network,
you may have issues if you are losing your internet connection. By default, your
new system may have elevated security settings that block cookies or other content.
(Check above for instructions on how to configure your browser
to support AgeroSupport.com.) If you continue to have problems, it is recommended that
you consult the service provider who installed your new system to fix the problem.
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