Contact Us
If you have any questions regarding becoming a Service Provider for Agero, or you are a current Service Provider
and have questions regarding your account, please feel free to contact us via the following channels:
Service Provider Support Team
Questions regarding invoice submission, login and
password data, daily maintenance issues or basic account inquiries
Damages Team
Questions or concerns regarding vehicle damage

1-800-541-2262, Option 2

Phone Hours:

8:30-11:30 AM EST - East Providers
(ME, VT, NH, MA, CT, RI, NY, NJ, PA, OH, MI, IN, IL, WI, MD, DE, WV, VA, KY, NC, SC, GA, FL, Washington, DC)

1:00-4:00 PM EST - West Providers
(WA, OR, ID, MT, WY, ND, SD, NE, KS, MO, IA, MN, CA, NV, HI, AK, UT, AZ, CO, NM, TX, OK, AR, LA, MS, AL, TN)

damageteam@agero.com
www.AgeroTicket.com

Technical Support

Questions or concerns regarding our RoadsideConnectTM application or third party software partners.

1-800-541-2262, Option 3

Phone Hours:
8.30-5:00 PM EST

Contacts for All Core Roadside and Towing Services
Questions regarding rate changes and territory assignments
Northwest Contacts - WA, MT, OR, ID, WY, ND, MN, SD, NE, KS, MO, IA, CA, NV
Title Name Contact
Regional Manager Kerry Webb northwestregionalmanager@agero.com
781-306-3479
Sr. Performance Manager (Major Metros) Colin Murphy zone1@agero.com
781-306-3384
Performance Manager (Secondary Metros) Matt Couillard zone2@agero.com
781-306-3235
Southwest Contacts - UT, AZ, CO, NM, TX, OK, AR, LA, MS, TN, AL
Title Name Contact
Regional Manager Matthew Lockley southwestregionalmanager@agero.com
781-306-3646
Sr. Performance Manager (Major Metros) Jason Bettencourt zone3@agero.com
781-306-3096
Performance Manager (Secondary Metros) Madison Collins zone4@agero.com
781-306-3448
Southeast Contacts - KY, WV, MD, DE, VA, NC, SC, GA, FL
Title Name Contact
Regional Manager Jennifer Izzo southeastregionalmanager@agero.com
781-306-3248
Sr. Performance Manager (Major Metros) Joe Martelly zone5@agero.com
781-306-3580
Performance Manager (Secondary Metros) Judy Foley zone6@agero.com
781-306-3563
Northeast Contacts - ME, VT, NH, MA, CT, RI, NY, NJ, PA, OH, MI, IN, IL, WI
Title Name Contact
Regional Manager Paul Carroll northeastregionalmanager@agero.com
781-306-3716
Sr. Performance Manager (Major Metros) Thea Simone Ferro zone7@agero.com
781-306-3230
Performance Manager (Secondary Metros) Bryan Whitehouse zone8@agero.com
781-306-3054
Tertiary Contacts - Full Country
Title Name Contact
Regional Manager Nicole Reyes nreyes@agero.com
781-306-3641
Performance Manager - West Chris Van Slyke zone9@agero.com
781-306-3198
Performance Manager - Northeast Ryan Imposimato zone10@agero.com
781-306-3131
Performance Manager - Southeast Nick Rader zone11@agero.com
781-306-3246
Specialty Networks Contacts
Accident Scene Management, Secondary Towing, Medium & Heavy Towing, and PSG
Network Name Contact
Specialty Networks Manager Kevin Ashworth kashworth@agero.com
781-306-3105
ASM/Secondary West Silas Mays smays@agero.com
781-306-3063
ASM/Secondary East Bobby Jamgochian rjamgochian@agero.com
781-306-3043
Medium/Heavy Duty Network Michael Horgan mhorgan@agero.com
781-306-3568
Premium Services Group Amy Abou-Zaki azaki@agero.com
781-306-3655
Network Recruitment - New Provider Applications
If you're looking to join our network of Service Providers, please visit info.Agero.com to fill out an application. If you're a good fit for our network, a member of our Recruitment team will reach out to you.
Invoice Submission


We encourage all our Service Providers to submit invoices online at AgeroSupport.com via the Submit Invoices page. However, if you need to send in information via mail please use the following address:

Agero
P.O. Box 9139
Medford, MA 02155

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