Contact Us
If you have any questions regarding becoming a Service Provider for Agero, or you are a current Service Provider and have questions regarding your account, please feel free to contact us via the following channels:

Service Provider Account Support
Service Provider Support Team
Basic account inquiries including invoice submission, daily maintenance issues, or invoice reconciliation

1-800-541-2262, Option 2

Phone Hours:

8:30-11:30 AM EST - East Providers
(ME, VT, NH, MA, CT, RI, NY, NJ, PA, OH, MI, IN, IL, WI, MD, DE, WV, VA, KY, NC, SC, GA, FL, Washington, DC)

1:00-4:00 PM EST - West Providers
(WA, OR, ID, MT, WY, ND, SD, NE, KS, MO, IA, MN, CA, NV, HI, AK, UT, AZ, CO, NM, TX, OK, AR, LA, MS, AL, TN)

24/7 Help Desk
Questions regarding your AgeroSupport account: lock outs, password resets, etc. 1-866-560-8636
Technical Support
Questions or concerns regarding our RoadsideConnectTM application or third party software partners

1-800-541-2262, Option 3

Phone Hours:
8.30-5:00 PM EST

Damages Team
Questions or concerns regarding vehicle damage
Performance Management Contacts for All Core Roadside and Towing Services
Questions regarding rate changes and territory assignments
Northwest Contacts - WA, MT, OR, ID, WY, ND, MN, SD, NE, KS, MO, IA, CA, NV
Title Name Contact
Regional Manager Kerry Webb
Sr. Performance Manager (Major Metros) Colin Murphy
Performance Manager (Secondary Metros) Matt Couillard
Southwest Contacts - UT, AZ, CO, NM, TX, OK, AR, LA, MS, TN, AL
Title Name Contact
Regional Manager Matthew Lockley
Sr. Performance Manager (Major Metros) Jason Bettencourt
Performance Manager (Secondary Metros) Madison Collins
Southeast Contacts - KY, WV, MD, DE, VA, NC, SC, GA, FL
Title Name Contact
Regional Manager TBD
Sr. Performance Manager (Major Metros) Joe Martelly
Performance Manager (Secondary Metros) TBD
Northeast Contacts - ME, VT, NH, MA, CT, RI, NY, NJ, PA, OH, MI, IN, IL, WI
Title Name Contact
Regional Manager Paul Carroll
Sr. Performance Manager (Major Metros) Thea Simone Ferro
Performance Manager (Secondary Metros) TBD
Tertiary Contacts - Full Country
Title Name Contact
Regional Manager Nicole Reyes
Performance Manager - West Chris Van Slyke
Performance Manager - Northeast Ryan Imposimato
Performance Manager - Southeast TBD
Specialty Networks Contacts
Accident Scene Management, Secondary Towing, Medium & Heavy Towing, and PSG
Network Name Contact
Specialty Networks Manager Kevin Ashworth
ASM/Secondary West Silas Mays
ASM/Secondary East Bobby Jamgochian
Medium/Heavy Duty Network Michael Horgan
Premium Services Group Amy Abou-Zaki
Network Recruitment - New Provider Applications
If you're looking to join our network of Service Providers, please visit to fill out an application. If you're a good fit for our network, a member of our Recruitment team will reach out to you.
Invoice Submission

We encourage all our Service Providers to submit invoices online at via the Submit Invoices page. However, if you need to send in information via mail please use the following address:

P.O. Box 9139
Medford, MA 02155

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