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If you have any questions regarding becoming a Service Provider for Agero, or you are a current Service Provider
and have questions regarding your account, please feel free to contact us via the following channels:
Service Provider Support Team
Questions regarding invoice submission, login and
password data, daily maintenance issues or basic account inquiries
Incident Management Team
Questions or concerns regarding damage vehicles
1-800-541-2262, Option 2
Phone Hours: 1PM - 4PM EST
IMT@agero.com
www.AgeroTicket.com
Regional Contacts for all light, medium, heavy, ASM, and VRM services
Questions regarding rate changes and territory assignments
West Region
State Name Title Email
Manager Ross Coulman West Regional Manager westregionalmanager@agero.com
781-306-3615
Idaho, Montana, Oregon, Washington, Wyoming Nicole Johnson Performance Manager zone1@agero.com
781-306-3198
Northern California, Alaska, Hawaii Artie Sullivan Performance Manager zone2@agero.com
781-306-3384
Southern California, Nevada Matthew Lockley Performance Manager zone3@agero.com
781-306-3107
Arizona, Colorado, New Mexico, Utah Will McLoughlin Performance Manager zone4@agero.com
781-306-3096
Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota Chris Van Slyke Performance Manager zone5@agero.com
781-306-3235
Alabama, Arkansas, Louisiana, Mississippi, Oklahoma, Tennessee TBD Performance Manager zone6@agero.com
781-306-3241
Texas Doug Webb Performance Manager zone7@agero.com
781-306-3448
East Region
State Name Title Email
Manager Paul Carroll East Regional Manager eastregionalmanager@agero.com
781-306-3716
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont Jamie Hanlon Performance Manager zone8@agero.com
781-306-3131
Georgia, North Carolina, South Carolina Kevin Ashworth Performance Manager zone9@agero.com
781-306-3563
Florida Kerry Webb Performance Manager zone10@agero.com
781-306-3580
Illinois, Indiana, Michigan, Wisconsin Christina Fournier Performance Manager zone11@agero.com
781-306-3486
Ohio, Pennsylvania Dean Pennington Performance Manager zone12@agero.com
781-306-3054
Delaware, Kentucky, Maryland, Virginia, W. Virginia, Washington D.C. Michael Horgan Performance Manager zone13@agero.com
781-306-3246
New Jersey, New York Amy Abou-Zaki Performance Manager zone14@agero.com
781-306-3230
Regional Recruiters
New provider applications
State Name Title Email
Manager Jennifer Mancini On-boarding
Manager
vendorrecruitment@agero.com
781-306-3646
CA, AK, HI, NV, UT, CO, NM, AZ, TX, WA, OR, ID, MT, WY, ND, SD, NE, KS, MO, IA, MN, OK, AR, LA, MS, TN, AL Fayola Goulbourne
West On-boarding Specialist vendorrecruitment@agero.com
781-306-3574
ME, NH, VT, MA, CT, RI, NY, NJ, PA, OH, IN, MI, WI, IL, KY, GA, FL, SC, NC, VA, WV, MD, DE, DC Monique Bailey East On-boarding Specialist vendorrecruitment@agero.com
781-306-3469
Invoice Submission - We encourage all our Service Providers to submit invoices online at AgeroSupport.com via the Submit Invoices page. However, if you need to send in information via mail please use the following address:

Agero
P.O. Box 9139
Medford, MA 02155
Copyright ® 2012 Agero, Inc.