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If you have any questions regarding becoming a Service Provider for Agero, or you are a current Service Provider
and have questions regarding your account, please feel free to contact us via the following channels:
Service Provider Support Team
Questions regarding invoice submission, login and
password data, daily maintenance issues or basic account inquiries
Incident Management Team
Questions or concerns regarding damage vehicles
1-800-541-2262, Option 2
Phone Hours:8.30-11.30 AM EST (East Providers) & 1-4 PM EST (West Providers)
IMT@agero.com
www.AgeroTicket.com
Regional Contacts for all light, medium, heavy, ASM, and VRM services
Questions regarding rate changes and territory assignments
West Region
State Name Title Email
Manager Matthew Lockley West Regional Manager westregionalmanager@agero.com
781-306-3479
Idaho, Montana, Oregon, Washington, Wyoming Shaun Hill Performance Manager zone1@agero.com
781-306-3198
Northern California, Alaska, Hawaii TBD Performance Manager zone2@agero.com
781-306-3384
Southern California, Nevada Amy Abou Zaki Performance Manager zone3@agero.com
781-306-3107
Arizona, Colorado, New Mexico, Utah Courtney Doherty Performance Manager zone4@agero.com
781-306-3096
Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota Chris Van Slyke Performance Manager zone5@agero.com
781-306-3235
Southeast Region
State Name Title Email
Manager Ross Coulman Southeast Regional Manager southeastregionalmanager@agero.com
781-306-3615
Alabama, Arkansas, Louisiana, Mississippi, Oklahoma, Tennessee Robert Jamgochian Performance Manager zone6@agero.com
781-306-3241
Texas Jason Bettencourt Performance Manager zone7@agero.com
781-306-3448
Georgia, North Carolina, South Carolina Kevin Ashworth Performance Manager zone9@agero.com
781-306-3563
Florida Nicole Reyes Performance Manager zone10@agero.com
781-306-3580
Northeast Region
State Name Title Email
Manager Paul Carroll Northeast Regional Manager northeastregionalmanager@agero.com
781-306-3716
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont Nicole Johnson Performance Manager zone8@agero.com
781-306-3131
Illinois, Indiana, Michigan, Wisconsin Dennis Sullivan Performance Manager zone11@agero.com
781-306-3486
Ohio, Pennsylvania Colin Murphy Performance Manager zone12@agero.com
781-306-3054
Delaware, Kentucky, Maryland, Virginia, West Virginia, Washington D.C. Michael Horgan Performance Manager zone13@agero.com
781-306-3246
New Jersey, New York Jamie Hanlon Performance Manager zone14@agero.com
781-306-3230
Regional Recruiters
New provider applications
State Name Title Email
Manager Kerry Webb Network Recruitment Manager vendorrecruitment@agero.com
781-306-3646
Idaho, Montana, Oregon, Washington, Wyoming, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Illinois, Indiana, Michigan, Wisconsin Craig Ward
Recruitment Specialist vendorrecruitment@agero.com
781-306-3642
Northern California, Alaska, Hawaii, Georgia, North Carolina, South Carolina, Florida Jesse Costa Recruitment Specialist vendorrecruitment@agero.com
781-306-3650
Southern California, Nevada, Arizona, Colorado, New Mexico, Utah, Texas Fayola Goulbourne Recruitment Specialist vendorrecruitment@agero.com
781-306-3574
Delaware, Kentucky, Maryland, Virginia, West Virginia, Washington D.C., Alabama, Arkansas, Louisiana, Oklahoma, Tennessee Daniel Richards Recruitment Specialist vendorrecruitment@agero.com
781-306-3639
Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermonth, New Jersey, New York, Ohio, Pennsylvania Monique Bailey Recruitment Specialist vendorrecruitment@agero.com
781-306-3469
Invoice Submission - We encourage all our Service Providers to submit invoices online at AgeroSupport.com via the Submit Invoices page. However, if you need to send in information via mail please use the following address:

Agero
P.O. Box 9139
Medford, MA 02155
Copyright ® 2012 Agero, Inc.