The data and graphs on the Scorecard page automatically update every day and
represent 30 days of rolling data. Most call data will be available within 24 hours.

The Scorecard page is comprised of 5 sections:
1. Graphs - Upon logging in to AgeroSupport.com, the Scorecard page graphs and text automatically
default to a view of the scores for all calls offered in your assigned service area only. You
can change the scores by selecting one or more services from the Service Category drop
down list. Click on any of the graphs to view a report containing a list of all of the calls
included in the score result.

2. Service Category Performance Table - The Service Category Performance section
located below the graphs provides a non-graphical summary of the same scores
represented by the graphs above. Click on the underlined text to view a report containing a
list of all the calls that missed the metric depicted by the selected score result.

3. Quick Links – Use this section to quickly access Custom Reports, 13 Month Trending
Charts, the Submit Invoice page, Active Dispatches, the Find Invoices page, the View
Checks page, or to review your account settings.

4. Refused Calls - The section that appears on the left, just below the Quick Links,
summarizes the total number of calls that you have refusedin both assigned and non-assigned service areas during the past 30 days. This
section highlights the total revenue you have missed based upon the average dollar value
of your claims approved over the past 30 days. Click on the ‘What happened?’ link to view a report
containing a list of all the refused calls including the refusal reason.

5. Overall Performance - The Overall Performance section located in the lower left corner
of the Scorecard Page provides a summary of your performance during the past 30 days for
all calls in both your assigned and non-assigned service areas. Click on the underlined text
to view a report containing a list of all the calls included in the selected score result.

• Time - You can change the Time date range by selecting a new Start Date and End
   Date. The Start Date will be limited to the date 13 months prior to today’s date. You can
   choose to view data for specific days of the week by choosing one or more days of the week
   from the Day filter. Example: if you’d like to see how you     perform on weekend days only, you
   should select Saturday and Sunday from the Day filter drop-down list.
• Location - You can change the Location by selecting an Assignment type (e.g.
   Assigned, Non-Assigned, Performance Advantage Assigned, ALL) from the Territory filter.
• Service - You can filter on any Service Category or any Equipment type by
   selecting one or more options from the filters.

Note: If you select filters where there is no data to match, the report will not display
results. Example: If you only provide road services for Agero and you select Light
Duty Towing you should not see report results.

• Time - In addition to the Primary Filters you can use the Start Time and End Time
   filters to see calls offered during a specified hour range /shift.
• ETA - You can use the ETA Minutes filter to run a report to see all calls with a
   provided ETA in a specified minute range You can also use the ETA Met filter to see calls
   with ETAs that were met and calls with ETAs that were missed. Note: Agero is not
   able to determine whether an ETA was met or missed for every call. An N/A will appear for
   calls that a closed-loop call was not obtained.
• Call - You can choose to use the Call Acceptance and Detail filters to run a report
   on calls that you accepted or refused and can filter on one or more call refusal reasons.
• Location - The Advanced Location Filters allow you to report on calls offered in one
   or more ZIP Codes, and/or one or more Cities and/or one or more States.
   Note: if you choose to filter on ZIP Codes the City and State filters will not be usable. If you
   choose to filter on City you will need to specify a State. If you choose to filter on State the
   ZIP Code filter will not be usable.
• Claim - Use the Claim Range filters to view calls with a dollar value that is greater
   than, less than, or equal to a dollar amount that you specify.
• Survey - Use the Survey Score filter to report on your calls by one or more score
   result such as excellent, good, fair, and poor. Note: Agero is not able to obtain a customer survey for every call. An N/A will appear for calls that a survey was not obtained.
• PO - The PO Search filter allows you to enter a single Agero purchase
   order number and see the performance data for that single call.

Note: You can view the same report as data by clicking on the View Data button.

The 13 Month Trending Charts provide you with a bar chart view of the changes in your
performance with Agero over a thirteen-month period. You can see a month-to-
month comparison of your Call volume, Average Claim value, Call Acceptance, average ETA
provided, and ETA Accuracy. The Service Category defaults to include ALL services and can
be changed by selecting one or more services from the Service Category drop down list.

• Type in the Agero purchase order number into the PO Search field.
• Click the View Data button.
• Your performance data for the individual PO will appear below. Note: you cannot
   view a graph of one PO.

How can I learn about the Performance Advantage program?
Click on the ‘Performance Advantage’ link located under the Performance section of the left navigation.