Account Management > Manage Users > User Guide  
Frequently Asked Questions:
Who is the Owner User?
There can only be one Owner User for each Service Provider account. This User role has maximum access to
all functionality including Profile and Performance data. The Owner User can add, modify and delete Users.
How do I create the Owner Login?
The Owner User login is created during the New Account setup process.
• You must first click on the 'New User? Click Here' link located next to the Log In fields.
• You will need to enter the Service Provider ID provided to you by a Agero Network associate as well
   as your Tax ID number.
• Click on the Submit button to proceed.
• Create a User ID between 7 and 24 characters.
• Each user name must be unique not only for your company, but also among all AgeroSupport.com users. The    system will inform you if the name already exists.
• Create a Password (must be at least 6 digits).
• Re-enter the Password. (This is a way to make sure the proper password was typed in the first
   password field).
• Enter your email address. This email address should ideally be different from others used in your company.
   We will use this email address to send critical site update and corporate information.
• Re-enter your email address.
• Select a Security Question from the drop-down box and fill in a recognizable answer. If you forget
   your password at any time, you will be required to answer your security question in order to reset
   your password.
• Click the Submit button to proceed.
• You will see a confirmation page when your new Owner User profile has been successfully created.
• Click the Continue button. You will be automatically logged into AgeroSupport.com.
How do you use all of this information?
• User ID: Your User ID distinguishes you from all other Users and is used to identify you and your
   access privileges.
• Password: Your password ensures that only you will be able to login with your User ID.
• Email Address: We will use your email address to prompt you to reset your Password in the event
   that you forget it. We will also communicate important updates and site information to you.
• Security Question & Security Answer: We will use your Security Question & Security Answer to
   confirm your identity in the event that you forget your User ID or password.