Before you start using this section, you might want to learn about some of the most
important features. You can also get tips
on how to work more efficiently. If you still need help, you can always e-mail or
call us. Click on the "Contact Us" link above.
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How do I submit an invoice for payment?
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1. Click on the Billing section on the left-side navigation bar. Click on the Submit
Invoices link.
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2. Select the PO you want to submit from the "Choose a PO" drop box near
the top of your screen. The invoice details will
then appear on your screen.
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3. Your POs are sorted in alphabetical/numeric order. To sort your POs by date,
click the "Service Date" button below the PO list.
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4. Enter all of the information from your invoice. If your invoice has any additional
charges, such as storage, click on the
“Click here if additional charges apply” button
and enter those charges in the expanded additional charges section.
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5. PO, Service Type, Service Date, Eqp Type, Odometer, VIN (except for GOAs), miles
to site, miles towed (for towing services), answer Towing
location questions (for towing services), odometer and amount are mandatory fields.
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6. If you need to change the Equipment Type or Service Type, select the correct
Equipment Type and/or Service Type from the drop-down list.
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7. If the Service Type was Towing, answer the question “Did you tow to the
listed location on the PO?” If the answer is No, choose a Reason
for Change and Alternate Location from the drop down boxes. If the Alternate Location
is not listed select ‘Other’ and
enter the actual tow to location.
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8. You may move from field to field by using your tab key, your mouse, or the shortcut
keys (alt + the underlined letter in the
field's title).
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9. Once you have entered all necessary information, click the "Submit Invoice"
button.
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How do I enter a PO that does not appear on my Submit Invoice list?
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1. Click on the Billing section on the left-side navigation bar. Click on the Submit
Invoices link.
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2. Instead of selecting a PO from the "Choose a PO" list, type the invoice
information in the fields provided on the page.
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3. Enter all of the information from your invoice. If your invoice has any additional
charges, such as storage, click on the “Click here
if additional charges apply” button and enter those charges in the expanded
additional charges section.
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4. PO, Service Type, Service Date, Eqp Type, Odometer, VIN (except for GOAs), miles
to site, miles towed (for towing services), answer Towing
location questions (for towing services), odometer and amount are mandatory fields.
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5. If you need to change the Equipment Type or Service Type, select the correct
Equipment Type and/or Service Type from the drop-down list.
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6. You may move from field to field by using your tab key, your mouse, or the shortcut
keys (alt + the underlined letter in the field's title).
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7. Once you have entered all necessary information, click the "Submit Invoice"
button.
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How do I print a recap of the invoices
I have submitted?
• Click on the Billing section on the left-side navigation bar. Click on the
Submit Invoices link.
• Click the "Print Report" button at the bottom of the form. You
might have to scroll down to see the button.
• Select the "click here to view the claims submitted today" link
once it is finished loading.
• Use your browser to print the report.
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Can I resubmit an invoice online
that was partially paid for a service I performed?
No, if an invoice wasn't paid in full you may contact
our Service Provider Support Team at 1-800-541-2262, Option 2, to discuss
your options.
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How do I view the information from my last 5 Agero checks?
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1. Click on the Billing section on the left-side navigation bar. Click on the View
Checks link.
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2. View Checks will list the following information for your recent checks:
• Check numbers, dates and total dollar amounts
• The number of claims paid on each of the checks
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3.Click on a check number to view the claims paid on that check. you will see:
• Check numbers, dates and total dollar amounts
• The number of claims paid on each of the checks
• PO number, invoice number, service date, and dollar amount paid for each
check.
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4. For more information regarding a specific claim, click on the individual PO number.
You will then see:
• PO, VIN and invoice number
• Member name and policy number
• Service date and date received
• Service and equipment type
• Odometer, miles to site, and miles towed
• Actual hours and submitted cost
• Adjustments (if any) made to the payment amount
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How do I search for information on a specific claim or check?
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1. Click on the Billing section on the left-side navigation bar. Click on the Find
Invoices link. You can search for information about specific
invoices or checks using three possible methods:
• SEARCH BY CLAIM to find a specific claim
• SEARCH BY DATE to find claims and checks within a certain date range
• SEARCH BY CHECK to find a specific check
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2. Enter your search criteria.
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3. Click the appropriate SEARCH button.
• If you entered a specific PO Number OR date range, you will be brought to
the Claims Detail page.
• If you entered a check number, you will now see the Check Activity Detail
page.
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How do I enter miles to site and
miles towed?
Always enter the gross miles to the site and gross miles
towed. Please do not deduct your free mileage. The system will automati-
cally read your rate structure and deduct free miles, if applicable.
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How do I enter invoices with owner
deductibles?
Enter the gross cost, including the deductible. The
system will deduct the owner's deductible.
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How should I enter hourly services?
Enter your hours in decimal form if your rate schedule
provides for hourly billing for certain services. The system will not accept
fractions. There is no need to round up or down, you may enter exact times. Please
note that you will also need to enter miles
for these claims.
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Are odometer readings and VINs
required for every invoice entry?
Yes, except for services that resulted in GOAs. If you
are unable to view a reading from a digital odometer, please request an
estimate from the driver.
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When can I enter additional charges?
Enter additional charges when you charge for an additional
service or fee such as storage, tolls, key replacement, taxes, dollies,
gas, labour, retow, or taxes. If you performed a winch in addition to a tow, please
list your winching fee under additional charges.
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If I enter the wrong amount and
submit my invoice, can I change it?
Yes, return to your Submit Invoice list and click the
individual PO Number. Make any necessary changes and click the submit
button.
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How soon will I receive payment
on my approved invoices?
Your check will be processed within 5-10 business days.
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